Capricorn FM Capricorn Breakfast with Jones Netshipise and Mpho Molefe

Daily Digest | Consumer Ombud tallies record number of complaints in past financial year

Loading player...
The Consumer Goods and Services Ombud has recorded a record number of complaints in the past financial year but said too many consumers are still being left without redress. The CGSO received more than 15,000 complaints in the 2025/26 financial year, a 26% increase from the previous year. It closed more than 13,000 cases and recovered R12.9 million for consumers through refunds and replacements. Mpho Molefe and Jones Netshipise talk to Queen Munyai, the CEO at the Consumer Goods and Services Ombud about what is driving this surge, and what it tells us about consumer experiences in South Africa.
11 Aug English South Africa Business · Arts

Other recent episodes

Breakfast Masterclass | How to deal with a mechanic fixing your car

High service costs over the years have resulted in many South Africans resorting to mechanics and other DIY forms of fixing their cars. Today we do a masterclass on dealing with a mechanic and what terms and conditions you need to put in place before taking your car to a…
9 Sep 8 min

Lifestyle Friday | Mimi Mogale calls on young people to step up in farming

On this edition of Lifestyle Friday, Mpho Molefe and Jones Netshipise are joined in studio by Mimi Mogale, a young South African entrepreneur, agric-preneur, Businesswoman and content creator as she shares some interesting lessons she’s learnt in farming and why it should be a lifestyle to all of us.
4 Sep 9 min
All episodes