East Coast Radio - Catch Up Consumer Hacks with Wendy Knowler

Bought something online and the retailer has vanished? Here's what to do

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An online retailer called Online Car Parts allegedly ignored the Consumer Goods and Services Ombud, moved premises, and left consumers with incorrect parts or no refunds.

This case is a textbook warning about buying from unfamiliar online retailers. Before purchasing from any online store you don't recognise, Google the business name alongside the word "complaint" or "scam." Check whether they're registered with the Consumer Goods and Services Ombud at cgso.org.za.

If a retailer disappears after taking your money, report them to KZN’s Office of the Consumer Protector or CGSO - both have powers to pursue non-compliant sellers, even if they've moved.
23 Jun English South Africa Education · Self-Improvement

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