When events go wrong: The importance of cancellation insurance
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GUEST - Mamoeti Nosi, Product Head: Events at iTOO Special Risks.
In the wake of the recent Cape Town Marathon cancellation, due to severe winds, thousands of runners, spectators and service providers were left with questions about refunds and recourse. For many, the answers were not clear, especially as flights were booked, accommodation paid for, and cars hired, and yet, no race took place.
This moment offers a critical opportunity for ticketholders and event organisers alike to recognise the importance of understanding what their respective rights are and what responsibilities they carry when things unexpectedly go wrong.
In the wake of the recent Cape Town Marathon cancellation, due to severe winds, thousands of runners, spectators and service providers were left with questions about refunds and recourse. For many, the answers were not clear, especially as flights were booked, accommodation paid for, and cars hired, and yet, no race took place.
This moment offers a critical opportunity for ticketholders and event organisers alike to recognise the importance of understanding what their respective rights are and what responsibilities they carry when things unexpectedly go wrong.
